Xrespond.com strives to deliver high-quality AI content to meet your expectations. Our pricing is based on the number of words generated or credits used, which makes refunds generally non-applicable once the tool has been used. However, we may offer refunds in specific situations based on the conditions outlined below.

1. General Policy

Refunds will not be provided if you have already used any of the words or credits from your purchased subscription. This is because our pricing directly corresponds to the consumption of AI-generated words, and once those words are generated, they cannot be “returned” or undone.

2. Exceptions for Refund

We may offer a refund under the following circumstances:

• Unused Credits: If you have purchased a subscription but have not used any of your words/credits, you may request a refund within the first seven (7) days of purchase.
• Technical Issues: In the event of a technical issue that prevents you from using the service (e.g., failure to access the platform, subscription errors), we will assess the situation and may provide a partial or full refund based on the circumstances. Please note, refund requests in this category will be reviewed on a case-by-case basis.

3. Non-Refundable Situations

• Refunds will not be issued for any partially used subscriptions.
• If you fail to cancel your subscription before the next billing cycle, refunds for the renewal will not be provided, as it is your responsibility to manage your account and subscription.

4. How to Request a Refund

If you meet the criteria outlined above, you may request a refund by following these steps:

• Cancel Your Subscription: First, ensure that your subscription has been canceled.
• Submit a Refund Request: Email us at [support@xrespond.com] with your refund request, stating your account details and the reason for the request.
• Response Time: We aim to respond to all refund requests within 24-48 hours. Refund requests are timestamped and will be honored based on the time the email is received.

5. Processing of Refunds

• Refund Approval: Once approved, refunds will be processed via your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.
• Rejections: If your refund request is rejected, you will receive an explanation for the decision.

6. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Significant changes will be communicated through the email associated with your account or by posting a notice on our website.

If you have any questions regarding this Refund Policy, feel free to contact us at [support@xrespond.com].